Remote Strategic Customer Success & Growth Manager

Tenna; Northern (KY); Remote; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation packages

Opportunities for growth

Robust, low-cost benefit packages

Paid Time Off and volunteer time off

Job summary

Tenna is seeking an experienced Customer Account Manager to act as a trusted partner to customers and advise on how the Tenna platform delivers additional value. You will work with dedicated accounts to uncover unmet needs and proactively identify ways to better serve customers.

Responsibilities include minimizing churn, driving adoption, supporting upsells, and collaborating with Sales, Marketing, Product, and Engineering.

Qualifications

• Bachelor’s degree strongly preferred or equivalent.
• 7+ years of experience building and driving value for customers.
• Experience in customer success or software customer service.
• Experience in construction tech or construction industry is a plus.
• Strong communication with engineers and cross-functional teams.
• Familiarity with Salesforce and Help Scout is preferred.

Responsibilities

• Manages a book of business to minimize churn and drive growth.
• Acts as trusted advisor to assigned accounts for Tenna platform value.
• Uncovers unmet needs and advises on maximizing platform adoption.
• Provides strategic customer support and drives retention and upsells.
• Collaborates with Sales, Marketing, Product, and Engineering teams.
• Leads onboarding for enterprise accounts and delivers training.
• Travels up to 40% to customer locations.

Skills

Communication

Strategic planning

Consultative selling

Challenger mindset

Self-motivated

Organizational skills

Education

Bachelor's degree or equivalent

Tools

Salesforce

Help Scout

Job description

Tenna is seeking an experienced Customer Account Manager to act as a trusted partner to customers and advise on how the Tenna platform delivers additional value. You will work with dedicated accounts to uncover unmet needs and proactively identify ways to better serve customers.

Responsibilities include minimizing churn, driving adoption, supporting upsells, and collaborating with Sales, Marketing, Product, and Engineering.