Strategic Customer Success & Value Realization Lead

Speedrun Talent Network; Durham, Northern (NC, KY); Hybrid; USD 88,000 - 134,000; Full time

Job summary

Tanium is hiring a Customer Success Manager in Durham, NC to support a broad set of high-value customers. The role blends customer success, account management, and strategic consulting to drive adoption and ROI for the Tanium platform.

You will collaborate with sales and engineering teams, manage value plans, and help customers achieve business outcomes while working in a hybrid model that requires onsite presence in Durham several days per week.

Qualifications

• 5+ years in Customer Success or related SaaS roles.
• Proven consulting and project management skills.
• Strong relationship-building and stakeholder management.
• Experience with endpoint technology and CIO outcomes.
• Tanium Certified Operator/Administrator is a plus.

Responsibilities

• Drive successful outcomes for customers to maximize retention and expansion.
• Collaborate with Sales, Solution Engineers, and Domain Architects on adoption.
• Develop relationships aligned to customer business needs.
• Identify opportunities to expand Tanium into new areas of the customer stack.
• Manage data and artifacts, including Value Plans, risks, and updates in Salesforce/Gainsight.
• Support Executive Business Reviews with the account team.
• Contribute to internal practice development for Customer Success.
• Maintain deep understanding of Tanium solutions and their customer value.

Skills

Customer success

Account management

Relationship building

Communication

Sales collaboration

Education

BA/BS or equivalent experience

Tools

Salesforce

Gainsight

Job description

Tanium is hiring a Customer Success Manager in Durham, NC to support a broad set of high-value customers. The role blends customer success, account management, and strategic consulting to drive adoption and ROI for the Tanium platform.

You will collaborate with sales and engineering teams, manage value plans, and help customers achieve business outcomes while working in a hybrid model that requires onsite presence in Durham several days per week.