Customer Success Manager: SaaS Adoption & Retention

Frontdoor Defense; Durham, Northern (NC, KY); Hybrid; USD 88,000 - 134,000; Full time

Benefits offered by this job

Equity awards

Medical

Dental & vision

401(k) match

Life insurance

Disability coverage

Employee assistance

Job summary

Tanium is seeking a Customer Success Manager in Durham, NC to drive platform adoption and maximize value for a strategic set of customers. You will collaborate with Sales, Solution Engineers, and domain experts to ensure successful outcomes and long-term partnerships.

The role emphasizes relationship-building, executive reviews, and continuous improvement of our Customer Success practice, with hybrid work in office several days weekly.

Qualifications

• 5+ years in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably SaaS.
• Consulting and project management experience to drive business value for customers.
• Working knowledge of endpoint technology and business outcomes for a CIO.
• Tanium Certified Operator (nice to have)
• Tanium Certified Administrator (nice to have)

Responsibilities

• Ensure successful business outcomes for customers that lead to world-class retention and expansion by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more.
• Develop and maintain relationships with customers to ensure alignment to their business needs.
• Identify opportunities to integrate Tanium into customer processes to increase ROI and expand into new solutions.
• Perform data management activities to drive adoption and value according to a plan with the customer (Value Plans, risk tracking, Salesforce/Gainsight).
• Support Executive Business Reviews with Sales and Solution Engineers.
• Contribute to internal practice development to improve the Customer Success function.
• Maintain a strong understanding of Tanium solutions and their value to customers.

Skills

Customer Success

Account Management

Project Management

Communication

Education

BA/BS or equivalent

Tools

Salesforce

Gainsight

Job description

Tanium is seeking a Customer Success Manager in Durham, NC to drive platform adoption and maximize value for a strategic set of customers. You will collaborate with Sales, Solution Engineers, and domain experts to ensure successful outcomes and long-term partnerships.

The role emphasizes relationship-building, executive reviews, and continuous improvement of our Customer Success practice, with hybrid work in office several days weekly.