Customer Success Manager

Frontdoor Defense; Durham, Northern (NC, KY); On-site; USD 88,000 - 134,000; Full time

Benefits offered by this job

Equity awards

Medical

Dental & vision

401(k) match

Life insurance

Disability coverage

Employee assistance

Job summary

Tanium is seeking a Customer Success Manager in Durham, NC to drive platform adoption and maximize value for a strategic set of customers. You will collaborate with Sales, Solution Engineers, and domain experts to ensure successful outcomes and long-term partnerships.

The role emphasizes relationship-building, executive reviews, and continuous improvement of our Customer Success practice, with hybrid work in office several days weekly.

Qualifications

• 5+ years in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably SaaS.
• Consulting and project management experience to drive business value for customers.
• Working knowledge of endpoint technology and business outcomes for a CIO.
• Tanium Certified Operator (nice to have)
• Tanium Certified Administrator (nice to have)

Responsibilities

• Ensure successful business outcomes for customers that lead to world-class retention and expansion by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more.
• Develop and maintain relationships with customers to ensure alignment to their business needs.
• Identify opportunities to integrate Tanium into customer processes to increase ROI and expand into new solutions.
• Perform data management activities to drive adoption and value according to a plan with the customer (Value Plans, risk tracking, Salesforce/Gainsight).
• Support Executive Business Reviews with Sales and Solution Engineers.
• Contribute to internal practice development to improve the Customer Success function.
• Maintain a strong understanding of Tanium solutions and their value to customers.

Skills

Customer Success

Account Management

Project Management

Communication

Education

BA/BS or equivalent

Tools

Salesforce

Gainsight

Job description

Customer Success Manager

Develop and execute adoption plans to maximize Tanium value for assigned customers

Location: Durham, North Carolina

Compensation: $88,000 - 134,000 USD / year

About The Role

Customer Success Manager

This customer-facing role is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely on Tanium to manage all their endpoints. The successful candidate will be able to support a significant set of customers and use data and qualitative feedback to decide how best to engage resources to drive desired results.

This position follows the Company's hybrid schedule which currently requires employees to work in the office at one of the following locations a minimum of three days per week: Durham, NC.

What You'll Do:

• Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more
• Work with senior team members to understand the unique complexity and segmentation of the customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer's environment but also insights as to how to overcome obstacles to implement new technologies
• Develop and maintain the necessary relationships with customers to ensure alignment to their business needs
• Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas
• Perform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer. This may include artifact creation (including Value Plans for customers), action and risk tracking, and updating internal data systems such as Salesforce and/or Gainsight
• Support strategically focused Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team members
• Contribute to internal practice development efforts to continually drive maturity and improvement of our Customer Success function
• Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers

We're Looking For:

• Education
  • BA/BS or equivalent experience preferred
• Experience
  • 5 plus years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model
  • Has demonstrated consulting and project management skills, experience with building strategic relationships that drive business value for customers
  • Working knowledge of endpoint technology and the areas of major business outcomes for a CIO
  • Tanium Certified Operator (nice to have)
  • Tanium Certified Administrator (nice to have)
• You are:
  • A highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity
  • Curious, willing to learn from others in your discipline, your customers, and other roles at Tanium
  • Willing to contribute suggestions and ideas to further customer and Tanium goals
  • Eager to become an expert in demonstrating value and return on investment to our customers
  • Eager to learn technology foundations and become a technical advisor on the Tanium platform and solutions.
  • A strong communicator and intuitive listener
  • Professional, insightful, and values-driven
  • Motivated to help to solve the toughest IT problems faced by organizations today
• Other
  • Travel ranging from 5 - 15% within regional territory
  • Onsite / customer-located work as deemed necessary by the customer and/or account team

About Tanium

Tanium is the Autonomous IT company. As Al accelerates both innovation and risk, Tanium Atlas, the company's autonomous operating system, puts the full depth of the Tanium Autonomous IT Platform behind every IT and security operator - human and agentic. Tanium provides the real-time intelligence, agentic decision-making, and autonomous execution operators needed to detect, decide, and remediate at machine speed across their endpoint estate.

The company is recognized as a Leader in the inaugural 2026 Gartner® Magic Quadrant™ for Endpoint Management Tools, as a Leader in the IDC MarketScape: Worldwide Client Endpoint Management Software for Windows Device Management 2025-2026 Vendor Assessment, and as a Leader in The Forrester Wave™. Endpoint Management Platforms, Q2 2026.

On a mission. Together.

At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.

As a global organization with stakeholders around the world, it's imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.

Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.

Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

What you'll get

The annual base salary range for this full-time position is $88,000 to $134,000. This range is an estimate for what Tanium will pay a new hire. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience.

In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.

• equity awards
• medical
• dental and vision plan
• family planning benefits
• health savings account
• flexible spending account
• transportation savings account
• 401(k) retirement savings plan with company match
• life, accident and disability coverage
• business travel accident insurance
• employee assistance programs
• disability insurance
• other well-being benefits

Tanium is an Equal Opportunity and Affinity Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact [e-mail]. For more information refer to the 'Know Your Rights' poster which is available here - https://www.eeoc.gov/poster.

Please be aware of job offers coming from people claiming to be Tanium employees. Tanium employees will only use @tanium.com email addresses to communicate with you, will have video interviews with you, and will never ask you for money.