Strategic Customer Success Manager - Growth & Adoption

Tenna; New Bedford (MA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Full-time opportunity

Remote work within MA/CT/RI

Travel up to 40%

401k match

Paid Time Off

Volunteer Time Off

Health benefits

Growth opportunities

Employee referral bonuses

Job summary

Tenna is seeking an experienced Customer Account Manager to act as a trusted partner and advisor to our customers, helping them maximize value from the Tenna platform. You will manage a book of business, identify unmet needs, and drive product adoption across enterprise accounts.

You will collaborate with cross-functional teams and participate in onboarding, training, and ongoing customer success initiatives while working remotely within the MA/CT/RI region.

Qualifications

• Bachelor’s degree strongly preferred or equivalent.
• 7+ years of experience building and driving value for customers via strategic planning and consultative selling.
• 7+ years of experience in customer success, software customer service experience strongly preferred.
• Construction technology experience is a plus.
• Experience with Salesforce and Help Scout is strongly preferred.

Responsibilities

• Actively manages a book of business to minimize churn and drive healthy growth by delivering business value.
• Acts as a trusted advisor to assigned accounts, ensuring customers’ needs are met by the Tenna platform.
• Regularly consults with customers to uncover unmet needs and identify ways Tenna can better serve them.
• Helps customers drive product adoption and derive value from the platform.
• Provides strategic customer support to all assigned accounts.
• Collaborates with Sales, Marketing, Product, and Engineering to share feedback and drive improvements.

Skills

Strategic planning

Relationship management

Communication

Challenger mindset

Customer advocacy

Education

Bachelor’s degree preferred

Tools

Salesforce

Help Scout

MS Project

Job description

Tenna is seeking an experienced Customer Account Manager to act as a trusted partner and advisor to our customers, helping them maximize value from the Tenna platform. You will manage a book of business, identify unmet needs, and drive product adoption across enterprise accounts.

You will collaborate with cross-functional teams and participate in onboarding, training, and ongoing customer success initiatives while working remotely within the MA/CT/RI region.