Strategic Customer Success Manager, Digital Events & AI

Cvent; Tysons (VA); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Comprehensive health benefits

Employee development programs

Flexible working arrangements

Job summary

A leading technology firm in Tysons, Virginia, is seeking a Customer Success Manager to oversee global and Fortune 500 client accounts. The role involves building strong client relationships, monitoring user adoption, and working with various departments to ensure user satisfaction. Candidates should have 2+ years of experience in a Customer Success field and possess a Bachelor’s degree. This position relies on effective communication and project management skills, with opportunities for professional growth.

Qualifications

• 2+ years of work experience in a Customer Success role.
• Experience working in a Fortune 500 corporation, hospitality, or high-tech industry.
• Prior use of online registration and booking tools preferred.

Responsibilities

• Manage global and Fortune 500 level client accounts.
• Cultivate new business opportunities using strategic questioning.
• Monitor user adoption and recommend strategies for improvement.

Skills

Client relationship development

Effective communication

Independent project management

Analytical thinking

Education

Bachelor’s degree or equivalent experience

Tools

Salesforce.com

Microsoft Office Suite

WebEx

Job description

A leading technology firm in Tysons, Virginia, is seeking a Customer Success Manager to oversee global and Fortune 500 client accounts. The role involves building strong client relationships, monitoring user adoption, and working with various departments to ensure user satisfaction. Candidates should have 2+ years of experience in a Customer Success field and possess a Bachelor’s degree. This position relies on effective communication and project management skills, with opportunities for professional growth.