Customer Success Specialist — AI-Driven Support & Growth

United Solutions LLC; United States; Hybrid; USD 55,000 - 125,000; Full time

Benefits offered by this job

401(k) matching

Paid time off

Health insurance

Dental insurance

Vision insurance

Opportunity for advancement

Job summary

A leading digital transformation company is seeking a Customer Success Specialist to assist customers in maximizing their product usage. The role requires at least two years of customer support experience and strong problem-solving skills. Responsibilities include providing user training, addressing concerns, and collecting feedback. A comprehensive benefits package is offered, including competitive salary, 401(k) matching, and professional development opportunities. Candidates must have the legal right to work in the United States and may need to commute to North Bethesda, MD.

Qualifications

• Minimum of two years' experience in a customer support role, preferably in a product company.
• In-depth knowledge of common computer productivity software.
• Ability to provide application training and support.

Responsibilities

• Provide application support to customers based on training materials.
• Support the Customer Experience team to maintain positive experiences.
• Collect and analyze user feedback during interactions.
• Participate in testing and application activities.
• Collaborate with engineers and developers.

Skills

Strong problem-solving skills

Exceptional interpersonal skills

Critical thinking skills

Ability to acclimate to IT trends

Education

Associate’s degree in computer science or related field

Bachelor’s degree in computer science or related field (preferred)

Tools

Microsoft Word

Microsoft Excel

GSuite

Job description

A leading digital transformation company is seeking a Customer Success Specialist to assist customers in maximizing their product usage. The role requires at least two years of customer support experience and strong problem-solving skills. Responsibilities include providing user training, addressing concerns, and collecting feedback. A comprehensive benefits package is offered, including competitive salary, 401(k) matching, and professional development opportunities. Candidates must have the legal right to work in the United States and may need to commute to North Bethesda, MD.