Strategic Enterprise Customer Success Manager

4over; California; Presencial; USD 65 000 - 75 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Life/AD&D Insurance

401(k) Retirement Plan

Paid Holidays

PTO after 90 days

Resumo da oferta

4over in California seeks a Customer Success Manager to manage high-value accounts, ensuring daily satisfaction, order handling, and timely problem resolution. You will identify revenue opportunities and report to the Key/Regional Account Manager while coordinating onboarding and cross-functional collaboration.

responsibilities include maintaining customer health, driving cross-sell and upsell initiatives, and working with Sales, Product, and Marketing to sustain revenue growth across

Qualificações

• Manage client relations and ensure high customer satisfaction.
• Identify customer needs and opportunities for revenue growth.
• Collaborate with KAM/RAM on account strategy and execution.

Responsabilidades

• Manage day-to-day customer satisfaction and issue resolution.
• Identify customer needs and opportunities for revenue growth.
• Coordinate with KAM/RAM on account strategy and execution.
• Monitor customer health and revenue metrics monthly.
• Onboard and train customers with Sales input.

Conhecimentos

Client relations

Account management

Cross-sell upsell

Relationship building

Communication

Time management

Formação académica

High school diploma

College degree preferred

Ferramentas

Microsoft Office

Descrição da oferta de emprego

4over in California seeks a Customer Success Manager to manage high-value accounts, ensuring daily satisfaction, order handling, and timely problem resolution. You will identify revenue opportunities and report to the Key/Regional Account Manager while coordinating onboarding and cross-functional collaboration.

responsibilities include maintaining customer health, driving cross-sell and upsell initiatives, and working with Sales, Product, and Marketing to sustain revenue growth across