Strategic Customer Success Manager

Onyx Park Inc.; Phoenix (AZ); On-site; USD 93,000 - 117,000; Full time

Job summary

Onyx Park Inc. in Phoenix, AZ is seeking a full-time Customer Success Manager to elevate client experiences through proactive engagement and tailored solutions.

You will conduct regular check-ins, resolve concerns, and coordinate with sales and support to ensure smooth onboarding and ongoing value realization for our customers. Data-driven account management, quarterly reviews, and collaboration with product teams to translate feedback into improvements are part of the role.

Qualifications

• Bachelor's degree required; 3–5 years in customer success or related role.
• Strong written and verbal communication; ability to build client relationships.
• Proficiency in data analysis and reporting; ability to translate data into insights.
• Experience coordinating onboarding and cross-functional collaboration with sales and support.

Responsibilities

• Conduct regular client check-ins and address concerns.
• Implement solutions and drive customer value.
• Collaborate with sales and support for seamless communication and onboarding.

Skills

Customer success

Account management

Communication

Data analysis

Onboarding

Education

Bachelor's degree

Job description

Onyx Park Inc. in Phoenix, AZ is seeking a full-time Customer Success Manager to elevate client experiences through proactive engagement and tailored solutions.

You will conduct regular check-ins, resolve concerns, and coordinate with sales and support to ensure smooth onboarding and ongoing value realization for our customers. Data-driven account management, quarterly reviews, and collaboration with product teams to translate feedback into improvements are part of the role.