Customer Success Manager

Onyx Park Inc.; Phoenix (AZ); On-site; USD 93,000 - 117,000; Full time

Job summary

Onyx Park Inc. in Phoenix, AZ is seeking a full-time Customer Success Manager to elevate client experiences through proactive engagement and tailored solutions.

You will conduct regular check-ins, resolve concerns, and coordinate with sales and support to ensure smooth onboarding and ongoing value realization for our customers. Data-driven account management, quarterly reviews, and collaboration with product teams to translate feedback into improvements are part of the role.

Qualifications

• Bachelor's degree required; 3–5 years in customer success or related role.
• Strong written and verbal communication; ability to build client relationships.
• Proficiency in data analysis and reporting; ability to translate data into insights.
• Experience coordinating onboarding and cross-functional collaboration with sales and support.

Responsibilities

• Conduct regular client check-ins and address concerns.
• Implement solutions and drive customer value.
• Collaborate with sales and support for seamless communication and onboarding.

Skills

Customer success

Account management

Communication

Data analysis

Onboarding

Education

Bachelor's degree

Job description

Onyx Park Inc., a Phoenix, AZ-based tech company, seeks a full-time Customer Success Manager to revolutionize customer service through innovative solutions.

As a Customer Success Manager, you'll ensure client satisfaction by conducting regular check-ins, addressing concerns, and implementing solutions. Collaborate with sales and support teams for seamless communication and smooth onboarding.

Join a dynamic team in Phoenix, AZ, working with customer success managers, sales reps, and support staff. Our workplace fosters creativity and innovation, focusing on outstanding customer experiences.

Compensation ranges from $93,000 to $117,284 annually. Benefits are not specified but include a comprehensive package valued by our employees.

Requirements include a bachelor's degree, 3-5 years of experience in customer success, strong written and verbal communication skills, and the ability to build client relationships. Proficiency in data analysis and reporting is also necessary.

Ensuring client satisfaction, regular check-ins with clients, addressing concerns, implementing solutions, collaborating with sales and support teams, seamless communication, smooth onboarding processesBachelor's degree in a relevant field, 3-5 years of experience in customer success or a related role, strong communication skills, written and verbal, ability to build and maintain positive relationships with clients, understanding of our products and services, data analysis and reporting skills