Customer Success Manager

Onyx National Inc.; Seattle (WA); On-site; USD 85,000 - 115,000; Full time

Job summary

Onyx National Inc. in Seattle, WA is seeking a Customer Success Manager.

This full-time role focuses on managing and improving client relationships to drive satisfaction and retention, with close cooperation with Sales and Product teams to ensure offerings meet client needs. The position requires a strong background in customer success, experience in financial services, proactive problem-solving, and excellent communication.

Qualifications

• Strong background in customer success.
• Experience in the financial services industry.
• Proactive problem-solving skills.
• Excellent communication and interpersonal skills.
• Bachelor's degree in business, marketing, or related field.

Responsibilities

• Manage and improve client relationships to ensure satisfaction and retention.
• Conduct regular check-ins with clients and gather feedback.
• Implement solutions addressing client needs in collaboration with teams.
• Collaborate with Sales and Product to align offerings with client expectations.

Skills

Customer success

Interpersonal skills

Communication

Proactive problem-solving

Financial services experience

Education

Bachelor's degree in business, marketing, or related field

Job description

Onyx National Inc., a prominent player in the financial services industry, is seeking a dedicated Customer Success Manager in Seattle, WA. This full-time position offers a dynamic and challenging environment to help our clients achieve their goals.

In this role, you will be responsible for managing and improving client relationships, ensuring their satisfaction and retention. You will conduct regular check-ins with clients, gather feedback, and implement solutions to address their needs. Additionally, you will work closely with our sales and product teams to ensure our offerings meet client expectations.

The Customer Success Manager will be part of a collaborative team in our Seattle office, contributing to a positive and innovative work environment. You will have the opportunity to work with a diverse range of clients and industry professionals.

The salary for this position is negotiable and will be discussed during the interview process. Details regarding benefits are not specified.

To excel in this role, you should have a strong background in customer success, with experience in the financial services industry. You should be a proactive problem-solver with excellent communication and interpersonal skills. A bachelor's degree in business, marketing, or a related field is required.

Managing client relationships, conducting regular check-ins, gathering feedback, implementing solutions, collaborating with sales and product teamsStrong background in customer success, experience in financial services industry, proactive problem-solving skills, excellent communication and interpersonal skills, bachelor's degree in business, marketing, or related field