Seattle-based Strategic Client Success Manager - Finance

Onyx National Inc.; Seattle (WA); Presencial; USD 85.000 - 115.000; Jornada completa

Descripción de la vacante

Onyx National Inc. in Seattle, WA is seeking a Customer Success Manager.

This full-time role focuses on managing and improving client relationships to drive satisfaction and retention, with close cooperation with Sales and Product teams to ensure offerings meet client needs. The position requires a strong background in customer success, experience in financial services, proactive problem-solving, and excellent communication.

Formación

• Strong background in customer success.
• Experience in the financial services industry.
• Proactive problem-solving skills.
• Excellent communication and interpersonal skills.
• Bachelor's degree in business, marketing, or related field.

Responsabilidades

• Manage and improve client relationships to ensure satisfaction and retention.
• Conduct regular check-ins with clients and gather feedback.
• Implement solutions addressing client needs in collaboration with teams.
• Collaborate with Sales and Product to align offerings with client expectations.

Conocimientos

Customer success

Interpersonal skills

Communication

Proactive problem-solving

Financial services experience

Educación

Bachelor's degree in business, marketing, or related field

Descripción del empleo

Onyx National Inc. in Seattle, WA is seeking a Customer Success Manager.

This full-time role focuses on managing and improving client relationships to drive satisfaction and retention, with close cooperation with Sales and Product teams to ensure offerings meet client needs. The position requires a strong background in customer success, experience in financial services, proactive problem-solving, and excellent communication.