Houston Customer Success Manager | Growth & Relationships

GetJobSmart; Houston (TX); On-site; USD 60,000 - 93,000; Full time

Benefits offered by this job

Health insurance (medical, dental, and

Vision plan

401(k) with match

Tuition reimbursement

Professional development

Job summary

Onyx Prime Solutions in Houston, TX seeks an experienced Customer Success Manager to foster client relationships and ensure product success. The role emphasizes client satisfaction, onboarding collaboration with sales and product teams, and driving adoption.

A bachelor’s in a related field and 3–5 years in customer success are required. The position offers health insurance, a robust 401(k) match, and tuition reimbursement for professional development, plus opportunities to grow within a

Qualifications

• Bachelor's degree in a related field such as business, marketing, or similar.
• 3–5 years of experience in customer success or similar role.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Experience with Jira or Asana and a fast-paced environment.

Responsibilities

• Build and maintain relationships with clients to ensure satisfaction and long-term success.
• Provide exceptional customer support and address concerns promptly.
• Monitor client usage and engagement to identify improvements.
• Collaborate with sales and product teams for onboarding and ongoing support.
• Track KPIs and report trends for improvement.
• Stay updated on industry trends and best practices in customer success.
• Liaise between clients and other departments to align goals.
• Participate in cross-functional projects supporting company growth.

Skills

Customer success

Relationship management

Communication

Problem-solving

Analytical skills

Team collaboration

Education

Bachelor's degree in a related field

Tools

Jira

Asana

Job description

Onyx Prime Solutions in Houston, TX seeks an experienced Customer Success Manager to foster client relationships and ensure product success. The role emphasizes client satisfaction, onboarding collaboration with sales and product teams, and driving adoption.

A bachelor’s in a related field and 3–5 years in customer success are required. The position offers health insurance, a robust 401(k) match, and tuition reimbursement for professional development, plus opportunities to grow within a