Strategic Customer Success Leader

Assembled; New York (NY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Equity

Health + 401(k)

Visa sponsorship

Wellness stipend

Flexible work options

Office perks

Job summary

Assembled is building software that addresses a universal problem for service organizations. The Customer Success Manager will work with a growing customer base, coordinating with cross-functional partners to deliver value, retain customers, and unlock expansion opportunities.

You will manage relationships with executive stakeholders, refine the post-sales journey, and create account expansion strategies while serving as the Voice of Customer for roadmap prioritization.

Qualifications

• 3+ years of experience in customer-facing, operational, and startup environments.
• Experience building relationships with executive-level stakeholders.
• Proven ability to drive adoption, renewals and expansions.
• Strong communication and problem-solving skills.

Responsibilities

• Manage portfolio of accounts from post-implementation through renewal.
• Drive business reviews and end-user trainings for customers.
• Collaborate cross-functionally with product, solutions, and sales.
• Identify expansion opportunities and drive growth in your portfolio.
• Ensure customers achieve ROI and renewals; mitigate churn.

Skills

Relationship management

Executive stakeholder engagement

Cross-functional collaboration

Strategic thinking

Customer success

Travel readiness

Job description

Assembled is building software that addresses a universal problem for service organizations. The Customer Success Manager will work with a growing customer base, coordinating with cross-functional partners to deliver value, retain customers, and unlock expansion opportunities.

You will manage relationships with executive stakeholders, refine the post-sales journey, and create account expansion strategies while serving as the Voice of Customer for roadmap prioritization.