Growth-Focused Customer Success Leader

Assembled; San Francisco (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Assembled helps companies scale great customer support. The Customer Success Manager will partner with a growing customer base to drive value, retention, and expansion, collaborating with product, solutions, and sales to deliver outcomes.

You will manage executive relationships from onboarding through renewal, deliver business reviews, and help customers achieve ROI, with travel to client sites as needed. This is a high-visibility role on a fast-growing team.

Qualifications

• 3+ years of customer-facing, operations, or startup experience.
• Willingness to travel to customer sites (onsite training and reviews).
• Experience with enterprise customers and C-level executives.
• Strong communication and problem-solving skills.

Responsibilities

• Manage a portfolio of customers as you help them achieve their goals on Assembled and drive business outcomes with senior stakeholders
• Project‑manage customer initiatives with internal & external stakeholders, collaborating cross‑functionally (often with product, solutions, sales, etc) to drive results
• Proactively monitor and manage the health of the customers in your portfolio by identifying areas of risk and creating success plans for your book of business
• Drive high‑impact, cross‑functional projects such as customer journey maps, business review strategy, training documentation, etc
• Be hands‑on with the product to ensure customers are fully educated on how to best leverage Assembled to achieve their goals and maximize ROI.
• Drive customer renewals and mitigate churn within your book of business
• Identify and execute on areas of growth and expansion in your portfolio of customers

Skills

Relationship management

Stakeholder engagement

Project management

Customer success

Cross-functional collaboration

Communication skills

Travel readiness

Job description

Assembled helps companies scale great customer support. The Customer Success Manager will partner with a growing customer base to drive value, retention, and expansion, collaborating with product, solutions, and sales to deliver outcomes.

You will manage executive relationships from onboarding through renewal, deliver business reviews, and help customers achieve ROI, with travel to client sites as needed. This is a high-visibility role on a fast-growing team.