Strategic Customer Success Manager — Executive Growth

Seismic; San Diego (CA); Remote; USD 70,000 - 97,000; Full time

Job summary

Seismic is seeking a Customer Success Manager to ensure long-term success and satisfaction for our customers. You will work closely with customers to understand their needs, drive value, and develop multi-threaded partnerships, including executive connections.

This individual contributor role reports to the customer success team and requires strong relationship-building, adoption, and renewal management skills to maximize platform utilization and outcomes.

Qualifications

• Advanced proficiency with the Microsoft Office Suite.
• Strong understanding of the SaaS industry and customer success principles.
• Excellent communication and interpersonal skills.
• Ability to build and maintain strong relationships with customers.
• Problem-solving and analytical skills.
• Strong project management and organizational skills.
• Passion for customer success and driving value.
• Ability to confidently present to and engage with customer executives.

Responsibilities

• Customer Relationship Management: Build and maintain strong customer relationships, acting as a trusted advisor. Develop strategies for multi-threaded partnerships, including executive connections.
• Driving Adoption: Create and execute strategic adoption plans. Provide training and support to ensure full platform utilization. Monitor usage and address adoption challenges.
• Focus on Value Attainment: Collaborate with customers to define outcomes and KPIs. Track success metrics and identify upselling opportunities.
• Renewal Management: Maintain accurate renewal forecasts. Develop renewal strategies, conduct health checks, and negotiate terms. Explore upselling opportunities and manage risks.
• Product Knowledge: Possess expert knowledge of the Seismic Enablement Cloud. Provide guidance on advanced features and align development with customer goals.
• Internal Collaboration: Work closely with other departments (e.g., sales, services, support, product, engineering) to ensure customer satisfaction.

Skills

Microsoft Office

SaaS industry knowledge

Communication skills

Relationship building

Problem-solving

Project management

Executive engagement

Tools

Seismic Enablement Cloud

Job description

Seismic is seeking a Customer Success Manager to ensure long-term success and satisfaction for our customers. You will work closely with customers to understand their needs, drive value, and develop multi-threaded partnerships, including executive connections.

This individual contributor role reports to the customer success team and requires strong relationship-building, adoption, and renewal management skills to maximize platform utilization and outcomes.