Strategic Accounts Customer Success Leader

Quest Software; United States; On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive pay

Bonuses

Comprehensive benefits

Flexible work options

Professional growth

Job summary

Quest Software is seeking a Customer Success People Manager to lead a team of CSMs supporting Quest’s most strategic accounts. You will manage executive relationships, drive strategic Success Plans, and partner with Sales, Renewals, Product, and Support to ensure alignment and measurable outcomes.

You will coach Enterprise CSMs, guide adoption strategies, and identify opportunities for cross-sell and upsell while maintaining a focus on delivering superior customer experiences and business value.

Qualifications

• Minimum of 5 years in customer success, technical account management, or similar role focused on adoption and outcomes.
• Ability to translate business requirements into value and collaborate with Sales/Marketing.

Responsibilities

• Own and manage key executive relationships across global strategic accounts.
• Develop and maintain strategic Success Plans aligned with customer milestones.
• Coach Enterprise CSMs and drive premium customer experiences.
• Identify and implement solutions to improve customer success metrics and efficiency.
• Lead Executive Business Reviews (EBRs) and advocate for value realization.
• Collaborate with Sales, Renewals, Product, and Support to ensure alignment.

Skills

Executive relationships

Strategic account management

Upsell opportunities

Change management

CS best practices

Communication skills

Project planning

Tools

Gainsight

Salesforce

AI prompting

Job description

Quest Software is seeking a Customer Success People Manager to lead a team of CSMs supporting Quest’s most strategic accounts. You will manage executive relationships, drive strategic Success Plans, and partner with Sales, Renewals, Product, and Support to ensure alignment and measurable outcomes.

You will coach Enterprise CSMs, guide adoption strategies, and identify opportunities for cross-sell and upsell while maintaining a focus on delivering superior customer experiences and business value.