Strategic Customer Success Leader: ROI & Growth

assembledhq; San Francisco, New York (CA, NY); On-site; USD 120,000 - 170,000; Full time

Job summary

Assembled is seeking a Customer Success Manager to lead post-sales efforts for a growing customer base in a fast-paced environment. You will work with executive stakeholders, align with cross-functional teams, and ensure customers realize ROI and strategic value from Assembled.

You will refine the post-sales journey, drive renewal and expansion, and champion customer feedback to inform product and GTM playbooks as we scale globally.

Qualifications

• 3+ years in customer-facing, operations, or startup environments.
• Proven ability to manage executive-level stakeholders.
• Strong problem solving and strategic thinking.
• Excellent written and spoken communication.
• Willing to travel to meet customers.

Responsibilities

• Manage a portfolio of customers and drive business outcomes with senior stakeholders.
• Project-manage customer initiatives with cross-functional teams.
• Proactively monitor customer health and create success plans.
• Drive cross-functional projects such as journey maps and business reviews.
• Be hands-on with the product to maximize ROI for customers.
• Drive renewals and mitigate churn within your book of business.
• Identify and execute on growth and expansion opportunities.

Skills

Relationship-building

Executive stakeholder management

Cross-functional collaboration

Project management

Customer success

Job description

Assembled is seeking a Customer Success Manager to lead post-sales efforts for a growing customer base in a fast-paced environment. You will work with executive stakeholders, align with cross-functional teams, and ensure customers realize ROI and strategic value from Assembled.

You will refine the post-sales journey, drive renewal and expansion, and champion customer feedback to inform product and GTM playbooks as we scale globally.