Strategic Customer Success Executive

Oracle; United States; On-site; USD 105,000 - 210,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) match

Job summary

Oracle Health is seeking a Customer Success Executive to lead a defined portfolio of high-impact customers. You will build executive relationships, drive value realization, and align internal teams to customer priorities.

In this role you will own retention, adoption, and renewal strategies, orchestrate cross-functional initiatives with product, services, support, and sales, and steer strategic reviews and roadmaps.

Responsibilities

• Develop relationships with senior customer executives, serving as trusted advisor on strategy, value realization, and partnership alignment.
• Lead strategic business reviews, roadmap discussions, and long-term planning sessions.
• Represent the customer’s voice within Oracle Health and ensure internal alignment to their priorities.
• Drive adoption and measurable outcomes aligned to customer goals, KPIs, and contractual commitments.
• Ensure customers achieve full value from their investments through proactive guidance, best practices, and solution optimization.
• Monitor customer health, identify risk signals early, and coordinate mitigation plans.
• Orchestrate collaboration with product, services, support, sales, and operations to deliver a cohesive and consistent customer experience.
• Facilitate resolution of complex issues, acting as the escalation point and ensuring timely, high-quality outcomes.
• Advocate for customer needs in product planning and innovation discussions.
• Develop and execute customer success plans, communication cadences, and governance structures.
• Ensure all commitments—contractual, operational, and strategic—are tracked, met, and clearly communicated.
• Maintain accurate account documentation, forecasting inputs, and health assessments.
• Protect and grow existing customer relationships by identifying expansion opportunities aligned to customer strategy.
• Partner with account teams to influence renewals, expansion cycles, and value-based selling motions.
• Support commercial planning through insights on customer priorities, risks, and partnership trajectory.
• Contribute to continuous improvement across the Customer Success organization by sharing insights, best practices, and lessons learned.
• Mentor junior team members and support organizational development initiatives.

Job description

Oracle Health is seeking a Customer Success Executive to lead a defined portfolio of high-impact customers. You will build executive relationships, drive value realization, and align internal teams to customer priorities.

In this role you will own retention, adoption, and renewal strategies, orchestrate cross-functional initiatives with product, services, support, and sales, and steer strategic reviews and roadmaps.