Customer Success Director - Payer & Life Sciences (Equity)

Oracle Corporation; United States; Vor Ort; USD 147.000 - 244.000; Vollzeit

Benefits dieser Stelle

Medical/Dental/Vision

401(k) with company match

Paid time off

Zusammenfassung

Oracle Corporation in the United States seeks a seasoned Customer Success Director to lead a team of Customer Success Executives focused on Payer and Life Sciences segments. The role drives retention, contract-based growth, and adoption of Oracle SaaS offerings while guiding hiring decisions and career development.

The position reports to senior leadership, requires 10+ years of experience, and includes significant responsibilities for performance metrics and cross-functional collaboration

Qualifikationen

• 5+ years performing Customer Success/SupportServices experience of SaaS products through the sales and delivery lifecycle preferred (on-boarding, implementing, adoption, value realization and retention)
• Experience in SaaS implementations, focused on reviewing project plans, governance structure, team composition and other project related artifacts to assess risk and provide best practice guidance is a plus
• Experience working with SaaS software customers and leading them through adoption and usage strategies and through value maximization plans for their organization.
• Experienced leading/facilitating customer success initiatives cross-functionally(Development, Sales, Consulting, Support, Customer Success, Partners)
• Strong communication & negotiation skills to influence internal stakeholders

Aufgaben

• Drive operational performance goals and will be responsible for achieving quarterly targets in terms of renewal rates to maximize revenue and minimize cancellations.
• Build team, improve internal processes and systems to achieve operational performance that meets or exceeds goals.
• Establish and measure group goals and team performance against specific target objectives.
• Participate in strategic and tactical planning for the division.
• Builds on going customer relationships to drive renewals, maximize timely renewals and up sell to the client.
• Owns resolution of client issues acting independently.
• Plans regional coverage and staffing models.
• Interfaces with virtual team to accomplish goals.

Kenntnisse

Customer success leadership

SaaS adoption

Negotiation skills

Cross-functional collaboration

Tools

SaaS implementations

Jobbeschreibung

Oracle Corporation in the United States seeks a seasoned Customer Success Director to lead a team of Customer Success Executives focused on Payer and Life Sciences segments. The role drives retention, contract-based growth, and adoption of Oracle SaaS offerings while guiding hiring decisions and career development.

The position reports to senior leadership, requires 10+ years of experience, and includes significant responsibilities for performance metrics and cross-functional collaboration