Senior Support Services Owner — Strategic Client Success

Oracle; Sacramento (CA); On-site; USD 67,000 - 166,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings with company match

Paid time off and holidays

Employee Stock Purchase Plan

Job summary

Oracle is seeking a Senior Support Service Owner to manage complex client relationships and oversee engagement milestones and service scope. You will lead executive relationship management, monitor status, reviews, and escalate critical incidents as needed.

You will be part of a team focused on delivering value outcomes for Oracle Health customers, driving continuous improvement and serving as the primary contact for cross-organizational escalations.

Qualifications

• Experience managing complex external client relationships and executive relationship management.
• Ability to influence support strategy and drive value through outcomes.
• Experience with Revenue Cycle applications and federal healthcare IT domain.

Responsibilities

• Manage complex external customer relationships with a high degree of variability.
• Influence customer support strategy focusing on value achievement and targeted outcomes.
• Develop complex continuous improvement strategies.
• Act as the single point of contact for cross-organizational escalations.
• Provide support processes expertise and advise on expectations for internal stakeholders and external clients.
• Contribute to internal team value and improvements.

Job description

Oracle is seeking a Senior Support Service Owner to manage complex client relationships and oversee engagement milestones and service scope. You will lead executive relationship management, monitor status, reviews, and escalate critical incidents as needed.

You will be part of a team focused on delivering value outcomes for Oracle Health customers, driving continuous improvement and serving as the primary contact for cross-organizational escalations.