Strategic Customer Success Executive

Archer; United States; On-site; USD 105,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short term disability

Long term disability

Life insurance and AD&D

Equity

401(k) with company match

Paid time off

11 paid holidays

Paid sick leave

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Commuter benefits

Job summary

Archer collaborates with Oracle to place a Customer Success Executive who leads executive engagement, strategic partnership, and value realization for a defined portfolio of high-impact customers. You will drive adoption, monitor health signals, and coordinate cross-functional teams to ensure successful outcomes and renewals.

The role emphasizes strong business acumen, executive communication, and the ability to navigate complex environments while championing customer needs and mitigating risk.

Qualifications

• US-based or US customer-facing roles may be required to comply with immunization/occupational health mandates, and/or drug testing requirements.

Responsibilities

• Develop and maintain relationships with senior customer executives, serving as their trusted advisor on strategy, value realization, and partnership alignment.
• Lead strategic business reviews, roadmap discussions, and long-term planning sessions.
• Represent the customer’s voice within Oracle Health and ensure internal alignment to their priorities.
• Drive adoption and measurable outcomes aligned to customer goals, KPIs, and contractual commitments.
• Ensure customers achieve full value from their investments through proactive guidance, best practices, and solution optimization.
• Monitor customer health, identify risk signals early, and coordinate mitigation plans.
• Orchestrate collaboration with product, services, support, sales, and operations to deliver a cohesive and consistent customer experience.
• Facilitate resolution of complex issues, acting as the escalation point and ensuring timely, high-quality outcomes.
• Advocate for customer needs in product planning and innovation discussions.
• Develop and execute customer success plans, communication cadences, and governance structures.
• Ensure all commitments—contractual, operational, and strategic—are tracked, met, and clearly communicated.
• Maintain accurate account documentation, forecasting inputs, and health assessments.
• Protect and grow existing customer relationships by identifying expansion opportunities aligned to customer strategy.
• Partner with account teams to influence renewals, expansion cycles, and value-based selling motions.
• Support commercial planning through insights on customer priorities, risks, and partnership trajectory.
• Contribute to continuous improvement across the Customer Success organization by sharing insights, best practices, and lessons learned.
• Mentor junior team members and support organizational development initiatives.

Job description

Archer collaborates with Oracle to place a Customer Success Executive who leads executive engagement, strategic partnership, and value realization for a defined portfolio of high-impact customers. You will drive adoption, monitor health signals, and coordinate cross-functional teams to ensure successful outcomes and renewals.

The role emphasizes strong business acumen, executive communication, and the ability to navigate complex environments while championing customer needs and mitigating risk.