Senior Health Customer Success Manager — Strategic Partnerships

Oracle Corporation; Annapolis (MD); On-site; USD 93,000 - 187,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

401(k) Savings with company match

Stock Purchase Plan

Parental leave

Flexible spending accounts

Job summary

Oracle Corporation is seeking a Sr Customer Success Manager for Oracle Health in the United States. The role focuses on strategic partnership, executive engagement, and long-term customer success across a defined portfolio.

The position emphasizes retention, adoption, and value realization, with responsibility for cross-functional leadership and governance to deliver consistent customer experiences. Equity and commission opportunities may be available.

Qualifications

• 3 to 5+ years in customer success, account management, or related leadership roles.

Responsibilities

• Develop and maintain executive relationships with senior customer leaders.
• Lead strategic business reviews, roadmaps, and long-term planning sessions.
• Collaborate with product, services, support, sales, and operations to ensure a cohesive customer experience.
• Drive adoption and measurable outcomes aligned to customer goals and contracts.
• Monitor health signals, mitigate risk, and coordinate remediation plans.
• Influence renewals and expansions through value-based selling and insights.

Skills

Executive relationship building

Strategic thinking

Customer success leadership

Job description

Oracle Corporation is seeking a Sr Customer Success Manager for Oracle Health in the United States. The role focuses on strategic partnership, executive engagement, and long-term customer success across a defined portfolio.

The position emphasizes retention, adoption, and value realization, with responsibility for cross-functional leadership and governance to deliver consistent customer experiences. Equity and commission opportunities may be available.