Life Sciences Customer Success Executive - Strategic Partner

Oracle; United States; On-site; USD 105,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Short/Long term disability

Life insurance

401(k) match

Paid time off

Holidays and sick leave

Parental leave

Stock Purchase Plan

Financial planning

Voluntary benefits

Job summary

The Customer Success Executive (CSE) for Life Sciences at Oracle Health in the United States leads value realization for a defined portfolio of strategic customers. You will act as a trusted advisor, drive retention, adoption, and long-term partnership success while coordinating with cross-functional teams.

You will conduct executive business reviews, align stakeholders, and champion customer needs across product, services, and sales to deliver measurable outcomes and secure renewals and growth

Qualifications

• 6–10+ years of experience in customer success or life sciences.
• Executive engagement with senior customers.
• Ability to navigate complex environments and mitigate risk.

Responsibilities

• Build executive relationships with senior customer executives.
• Lead strategic business reviews, roadmaps, and long-term planning sessions.
• Ensure retention, adoption, and value realization across Oracle Health solutions.
• Coordinate with product, services, support, and sales to deliver a cohesive customer experience.
• Identify and drive renewal and expansion opportunities.

Skills

Executive communication

Strategic partnership

Customer relationships

Risk mitigation

Business acumen

Cross-functional leadership

Tools

CRM (Salesforce)

Job description

The Customer Success Executive (CSE) for Life Sciences at Oracle Health in the United States leads value realization for a defined portfolio of strategic customers. You will act as a trusted advisor, drive retention, adoption, and long-term partnership success while coordinating with cross-functional teams.

You will conduct executive business reviews, align stakeholders, and champion customer needs across product, services, and sales to deliver measurable outcomes and secure renewals and growth