Strategic Customer Success Executive

Unite Us; Town of Florida (NY); Remote; USD 110,000 - 140,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Flexible Time Off

Paid Parental Leave

Employee Resource Groups

Spending Accounts (HSAs/FSAs)

Job summary

Unite Us is seeking a Customer Success Executive to own retention and growth for a portfolio of high-value accounts. You will independently initiate relationships across organizations, including executives, and lead value-based account strategy and execution.

You’ll translate customer needs into product feedback and drive cross-functional problem solving that spans systems and workflows. You will design value realization strategies aligned to customer priorities, lead renewals, and drive

Qualifications

• 5-7 years of professional work experience suggested.
• 5+ years of customer success, account management, or other related work experience preferred.
• Demonstrated experience managing a book of business and complex, high‑value accounts.
• Experience creating and sustaining large, complex strategic partnerships.
• Demonstrated success with renewals and retention opportunities.

Responsibilities

• Own value-based account strategy and execution, aligning stakeholders on forward plans and optimization opportunities that drive significant account impact and/or expansion.
• Own relationships across the customer's organization, including executive stakeholders; independently initiate and deepen executive connections.
• Lead renewal strategy for complex accounts, align executive stakeholders and drive mitigation of at-risk accounts.
• Own renewals and drive expansion aligned to customer outcomes; position Unite Us as a strategic partner to unlock growth.
• Design solutions for complex use cases, translating customer needs into actionable product feedback; influence stakeholders to commit to workflows and policies that drive sustained adoption.
• Own value realization strategy aligned to customer strategic and financial priorities.
• Synthesize platform and outcomes data into outcome-driven narratives; deliver QBRs/EBRs and executive readouts that connect investment to results.
• Solve ambiguous, cross-functional problems impacting customer systems and workflows; drive aligned solutions across teams and stakeholders with minimal escalation.
• Drive alignment across multiple internal teams (Product, Community, Operations, Marketing, Support) to achieve account strategy and deliver on success plans without formal people management.
• Advocate for customer needs internally; drive action based on customer insights across teams along the customer journey.
• Lead team initiatives and contribute to best practices and playbooks.
• Mentor junior team members and support onboarding.

Skills

Customer Success

Account Management

Executive Stakeholders

Renewals & Retention

Cross-functional Collaboration

Value-based Selling

Salesforce

Tools

Salesforce

Job description

Unite Us is seeking a Customer Success Executive to own retention and growth for a portfolio of high-value accounts. You will independently initiate relationships across organizations, including executives, and lead value-based account strategy and execution.

You’ll translate customer needs into product feedback and drive cross-functional problem solving that spans systems and workflows. You will design value realization strategies aligned to customer priorities, lead renewals, and drive