Remote Senior Customer Success Manager - West Virginia
Unite Us
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Benefits offered by this job
Job summary
Unite Us is seeking a Senior Customer Success Manager for West Virginia to own customer outcomes, retention, and growth across a portfolio of complex accounts. You will build relationships with operational and executive stakeholders and develop account strategies aligned to customer goals, priorities, and measurable outcomes.
You will drive adoption, value, and cross-functional collaboration, lead renewal planning, and translate platform performance into actionable success plans.
Qualifications
- 3+ years of customer success, account management or directly related work experience.
- 3+ years of experience supporting healthcare and/or government customers.
- Experience managing complex customer relationships with executive stakeholders.
- Experience with account planning, renewals, retention and expansion.
Responsibilities
- Own Strategic Customer Relationships & Account Strategy with senior stakeholders.
- Drive adoption, value and customer outcomes through product expertise and change management.
- Own account health, retention and growth including renewal strategy and execution.
- Lead strategic communication, QBRs/EBRs, escalations and problem solving.
- Drive cross-functional execution and advocate for customer needs with internal teams.
Skills
Job description
Unite Us is seeking a Senior Customer Success Manager for West Virginia to own customer outcomes, retention, and growth across a portfolio of complex accounts. You will build relationships with operational and executive stakeholders and develop account strategies aligned to customer goals, priorities, and measurable outcomes.
You will drive adoption, value, and cross-functional collaboration, lead renewal planning, and translate platform performance into actionable success plans.
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