Senior Customer Success Executive - Strategic Accounts

Unite Us, Inc.; Nebraska; On-site; USD 120,000 - 160,000; Full time

Job summary

Unite Us, Inc. is seeking a Senior Customer Success Executive for Nebraska. You will own retention and expansion for a strategic book of business, building executive relationships and negotiating complex renewals and upsells.

You will translate data into ROI narratives, drive adoption, and lead cross-functional value delivery with Product, Operations, Marketing, and Support to realize measurable outcomes and revenue growth.

Qualifications

• 5-7 years of experience managing enterprise-level customer relationships with multiple executive stakeholders.
• Experience in customer success, account management, or related work.
• Ability to translate customer goals into strategic success plans and executive-impact stories.
• Experience designing programs that connect activities to measurable outcomes.
• Proven internal executive advocate for customers across cross-functional teams.
• Experience with government, healthcare, or mission-driven organizations is preferred.

Responsibilities

• Own retention and expansion for a strategic book of business across our customers.
• Build and nurture executive-level relationships with providers, payers, public sector, and community organizations.
• Negotiate complex renewals and upsells, including pricing strategies and terms.
• Translate data into ROI analyses and executive readouts for QBRs and reviews.
• Lead cross-functional value delivery with Product, Community, Operations, Marketing, and Support.
• Design adoption workflows and run campaigns to expand value across networks.
• Forecast renewal/expansion pipelines and communicate changes to leadership.
• Plan and facilitate data-driven QBRs/EBRs to align on next steps.
• Champion customer voice to influence product roadmap and market positioning.
• Mentor peers and contribute to CS process improvements.

Skills

Customer relationship mgmt

Executive stakeholder mgmt

Renewals & upsells planning

Data-driven strategy

Cross-functional collaboration

Forecast revenue

Tools

CRM software

Job description

Unite Us, Inc. is seeking a Senior Customer Success Executive for Nebraska. You will own retention and expansion for a strategic book of business, building executive relationships and negotiating complex renewals and upsells.

You will translate data into ROI narratives, drive adoption, and lead cross-functional value delivery with Product, Operations, Marketing, and Support to realize measurable outcomes and revenue growth.