Remote Senior Customer Success Manager - Strategic Accounts

Unite Us; Northern (KY); Hybrid; USD 95,000 - 110,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Flexible Time Off

Paid Parental Leave

401(k) + Employer Match

WFH equipment provided

Unlimited holidays

Job summary

Unite Us is seeking a Senior Customer Success Manager to act as a strategic advisor responsible for owning customer outcomes, retention, and growth across a portfolio of complex accounts.

You will build relationships with operational and executive stakeholders, develop account strategies, drive adoption, and coordinate cross-functional teams to advance customer priorities. This is a remote US-based role with travel up to 30%.

Qualifications

• 3+ years of customer success, account management or directly related work experience.
• 3+ years of experience supporting healthcare and/or government customers.
• Experience managing complex customer relationships and executive stakeholders.
• Experience with account planning, renewals, retention, and expansion.
• Experience driving product adoption, workflow improvement, or change management.
• Strong analytical skills with demonstrated ability to turn data into insights and action.
• Experience leading strategic customer meetings, business reviews, or escalations.
• Proven ability to lead cross-functional work without direct authority.

Responsibilities

• Own Strategic Customer Relationships & Account Strategy: Serve as the strategic partner for assigned accounts, building strong relationships with operational and executive stakeholders.
• Develop and evolve account strategies and Joint Success Plans aligned to customer goals, priorities, and measurable outcomes.
• Anticipate stakeholder needs and identify risks, opportunities, and actions that advance account success.

Skills

Customer success

Account management

Healthcare/government experience

Executive stakeholder management

Data analysis

Cross-functional collaboration

Renewal and retention

Job description

Unite Us is seeking a Senior Customer Success Manager to act as a strategic advisor responsible for owning customer outcomes, retention, and growth across a portfolio of complex accounts.

You will build relationships with operational and executive stakeholders, develop account strategies, drive adoption, and coordinate cross-functional teams to advance customer priorities. This is a remote US-based role with travel up to 30%.