Strategic Accounts CS Manager — Lead Retention & Growth (Remote)

Employ; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Unlimited PTO

Remote-first culture

Comprehensive benefits

Learning & development

Job summary

Employ is hiring for a Manager, Customer Success Strategic Accounts to lead a team of Customer Success Managers focused on High Touch and Strategic Accounts. You’ll drive retention and expansion, own renewal strategies, and partner cross-functionally to deliver ongoing adoption and value from Employ’s products.

You will lead coaching, foster collaboration, and own the end-to-end renewals process, shaping strategic plans and playbooks to maximize engagement and revenue across a portfolio of

Qualifications

• Proven leadership experience in a high-growth SaaS environment.
• Minimum of 5 years in Customer Success or Account Management, with 2 in leadership.
• Assertive, precise written and verbal communication with attention to detail.
• Ability to influence credibly at all levels of an organization, including execs.
• Fast learner capable of understanding new technologies and value propositions.
• Thrives in a dynamic, fast-paced environment with high volume of customer interactions.

Responsibilities

• Lead, mentor, and set clear performance expectations for a team of CSMs.
• Foster collaboration and continuous improvement within the team.
• Recruit, hire, and onboard talent aligned with company values.
• Conduct regular 1:1s to review renewals, risk forecasting, and renewal pipeline.
• Provide coaching on renewal discovery, negotiation, and value framing.
• Run weekly meetings on pipeline, wins, and best practices; ensure data quality.
• Manage executive relationships across High Touch and Strategic Accounts.
• Own end-to-end renewals process with on-pace engagement and strategy.
• Guide CSMs on strategy and multi-party enterprise requests; escalate as needed.
• Collaborate with Sales/Finance to structure terms that protect revenue.
• Develop account plans and playbooks to drive health and growth.
• Establish KPIs, dashboards, and reporting for retention and growth.

Skills

Leadership experience

CS/AM experience

Executive communication

Influence skills

Fast learner

High-volume coaching

Job description

Employ is hiring for a Manager, Customer Success Strategic Accounts to lead a team of Customer Success Managers focused on High Touch and Strategic Accounts. You’ll drive retention and expansion, own renewal strategies, and partner cross-functionally to deliver ongoing adoption and value from Employ’s products.

You will lead coaching, foster collaboration, and own the end-to-end renewals process, shaping strategic plans and playbooks to maximize engagement and revenue across a portfolio of