Strategic Customer Success Engineer - Data & AI Security

Veeam

United States

Remote

USD 127,200 - 325,600

Full time

14 days+

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Benefits offered by this job

Unlimited PTO

12 paid holidays

Medical, dental, vision coverage

401(k) retirement plan

Mental health support

Job summary

Veeam is seeking a Lead Customer Success Engineer to own the technical success plan for the Securiti Data Command Center. You will drive onboarding, adoption, and optimization while engaging executive stakeholders across CISO, CIO, Chief Privacy Officer, and Data Leadership.

You will analyze platform usage, identify churn risk and expansion opportunities, and translate business outcomes into technical roadmaps, delivering measurable value for Strategic and Enterprise accounts.

Qualifications

12+ years in customer-facing technical roles focused on data security, privacy, governance, cloud security, or enterprise software.
Hands-on expertise across cloud platforms, data platforms, SaaS applications, security technologies, and enterprise architectures.
Familiarity with DSPM, Privacy, or AI Governance platforms is a plus.

Responsibilities

Setup customer accounts; facilitate onboarding; orient stakeholders; walk through administration portals; introduce support channels.
Identify expansion opportunities; analyze platform usage and customer environments; conduct success planning and strategy sessions; align business outcomes with product adoption.
Conduct assessments; recommend solutions and architectures across DSPM, Privacy, Data Security, and AI Governance offerings.
Perform technical health checks; assess data security, privacy, and AI governance posture; deliver quarterly value and adoption reviews.
Monitor signals to detect churn risk early; define mitigation plans; partner on renewal strategy with actionable technical insights.
Build business cases; define value realization; articulate expansion opportunities; schedule checkpoint reviews with stakeholders.
Engage CISO, CIO, Chief Privacy Officer, and Data Leadership stakeholders with clear risk, status, and opportunity updates; support executive discussions and roadmap alignment.
Collaborate on adoption and expansion initiatives to drive customer success.
Operate with a long‑term account assignment model tied to ARR and growth potential, typically covering Strategic and Enterprise accounts with significant annual contract value.
Own the technical success plan and adoption roadmap; influence expansion and renewal outcomes in partnership with Sales and Customer Success leadership.