Lead Customer Success Engineer – East Veeam

HelpfulRemote; Northern (KY); Hybrid; USD 170,000 - 210,000; Full time

Job summary

HelpfulRemote is seeking a senior customer-facing technologist to own long-term outcomes for strategic and enterprise customers using Veeam’s Securiti Data Command Center platform. You will lead onboarding, adoption programs, and value reviews, engaging with CISOs/CIOs and guiding security posture, privacy, and AI governance solutions.

The role requires deep cloud, SaaS, and security expertise with proven ability to drive strategic discussions, assessments, and expansion opportunities across

Qualifications

• 12+ years in customer-facing technical roles such as solutions architect, sales engineer, technical account manager, or customer success engineer.
• Hands-on experience across cloud platforms, SaaS applications, and security technologies.
• Strong stakeholder engagement with executives like CISOs and CIOs.
• Experience running technical assessments and adoption programs.
• Preferred certifications: AWS, Azure, CISSP, or CIPP.

Responsibilities

• Act as the primary technical owner for onboarding and adoption with strategic and enterprise customers.
• Lead technical health checks and value reviews to identify churn risk and expansion opportunities.
• Advise on data security posture management, privacy, and AI governance solutions.

Skills

Solutions architecture

Sales engineering

Technical account management

Customer success engineering

Cloud platforms

Security technologies

Tools

AWS

Azure

Job description

This role serves as the primary technical owner for driving long-term outcomes with strategic and enterprise customers using Veeam’s Securiti Data Command Center platform. Responsibilities include leading onboarding and adoption, conducting technical health checks and value reviews, identifying churn risk and expansion opportunities, and advising on solutions across data security posture management, privacy, and AI governance.

Candidates need 12+ years in customer-facing technical roles such as solutions architect, sales engineer, technical account manager, or customer success engineer, with hands-on experience across cloud platforms, SaaS applications, and security technologies. Strong stakeholder engagement skills with executives like CISOs and CIOs are required, along with experience running technical assessments and adoption programs. Relevant certifications such as AWS, Azure, CISSP, or CIPP are preferred.

The role covers a long-term account assignment tied to annual contract value across strategic and enterprise accounts, and is based in the United States with geographic pay zones outlined for compensation purposes.