Lead Customer Success Engineer - Data Security & AI

Veeam; United States; Remote; USD 127,200 - 236,100; Full time

Benefits offered by this job

Unlimited PTO

12 paid holidays

Medical coverage

401(k)

Job summary

Veeam is seeking a Lead Customer Success Engineer to serve as the primary technical owner driving long-term customer outcomes across the SecuritiData Command Center platform. You will lead onboarding, adoption, and optimization for strategic accounts in the US, collaborating with Security, Privacy, and AI governance teams.

This role demands 12+ years in customer-facing technical roles, deep knowledge of DSPM, Privacy, and data security, and proven executive stakeholder engagement.

Qualifications

• 12+ years in customer-facing technical roles with data security or governance.
• Hands-on experience with cloud and data platforms.
• Proven ability to translate business outcomes into technical roadmaps.

Responsibilities

• Set up customer accounts, onboarding, and governance portals.
• Identify expansion opportunities and align product adoption with business outcomes.
• Conduct assessments and design architectures across DSPM, Privacy, and AI Governance.
• Perform health checks and deliver value reviews quarterly.
• Monitor churn signals and support renewal strategies with technical insights.
• Build business cases and schedule reviews with stakeholders.
• Engage CISO/CIO and other leaders with risk and roadmap updates.
• Collaborate on adoption and expansion initiatives to drive success.
• Own the technical success plan and adoption roadmap for strategic accounts.

Skills

Customer-facing tech

Data security

Privacy governance

Cloud security

Enterprise software

Executive stakeholder management

Technical assessments

Adoption programs

Tools

DSPM platforms

Privacy platforms

AI Governance tools

Job description

Veeam is seeking a Lead Customer Success Engineer to serve as the primary technical owner driving long-term customer outcomes across the SecuritiData Command Center platform. You will lead onboarding, adoption, and optimization for strategic accounts in the US, collaborating with Security, Privacy, and AI governance teams.

This role demands 12+ years in customer-facing technical roles, deep knowledge of DSPM, Privacy, and data security, and proven executive stakeholder engagement.