Senior Customer Success Engineer: Data Resilience & AI

Veeam Software

United States

On-site

USD 103,000 - 192,000

Full time

14 days+

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Benefits offered by this job

Unlimited PTO

Paid holidays

Parental leave

Medical,dental,vision coverage

401(k) matching

Mental health support

Job summary

Veeam Software is seeking a Senior Customer Success Engineer to act as the technical owner for a portfolio of strategic Enterprise and Commercial Named accounts. You will guide activation, adoption, and renewal, translating business goals into technical plans and measurable outcomes.

You will partner with Sales and CS leadership, deliver executive-ready reviews, health assessments, and roadmap guidance across backup, recovery, cloud and cyber resilience to drive value and renewals.

Qualifications

5+ years of experience in customer-facing technical roles such as Customer Success Engineering, Technical Account Management, Solutions Engineering, Consulting, Professional Services, or similar positions focused on data protection and recovery technologies.
Strong technical expertise across backup and recovery, virtualization, operating systems, storage, cloud platforms, cybersecurity, and automation technologies.
Experience designing and validating protection strategies, recovery preparedness programs, modernization initiatives, and migration projects.
Proven ability to translate customer business objectives into technical roadmaps, adoption strategies, and measurable outcomes.
Strong executive communication skills with experience presenting technical, operational, and risk-based recommendations to senior stakeholders.

Responsibilities

Own the technical customer relationship for a portfolio of strategic Enterprise and Commercial Named accounts, serving as a trusted advisor throughout the customer lifecycle.
Build, maintain, and advance tailored Customer Success Plans aligned to each customer's business objectives, technical priorities, desired outcomes, and success criteria.
Guide customer activation, drive adoption and optimization, and help customers realize measurable value from their investment across the Veeam portfolio.
Conduct health assessments, architecture reviews, protection strategy evaluations, and solution adoption planning across the Veeam portfolio.
Assess recovery readiness, identify opportunities to improve resilience, and provide strategic recommendations aligned to customer objectives.
Facilitate recovery simulations, resilience reviews, and best-practice discussions to strengthen customer confidence and preparedness.
Monitor customer health signals and adoption trends to proactively identify risk, develop mitigation plans, and improve retention outcomes.
Partner with Account Executives and Customer Success leadership to identify expansion opportunities through customer outcomes, product adoption, and demonstrated business value.
Develop executive-ready business reviews, resilience reports, and success updates for technical and executive stakeholders, including Director, Vice President, Chief Information Security Officer, and Chief Information Officer audiences.
Coordinate and advocate across Veeam teams to remove blockers, accelerate outcomes, and ensure a consistent customer experience.
Deliver strategic guidance around data protection, recovery, cyber resilience, cloud adoption, operational efficiency, and portfolio optimization.
Maintain a high-touch engagement model supporting a limited portfolio of high-value customers, typically accounts with more than $200,000 in annual recurring revenue.
Own the technical success plan and adoption roadmap; provide technical insight, customer outcome validation, and risk assessments that support renewal and expansion strategy in partnership with Sales and Customer Success leadership.