Strategic Customer Success & Delivery Lead

Molex; Lisle (IL); On-site; USD 120,000 - 150,000; Full time

Job summary

Molex is seeking a Customer Success Manager to be the primary integrator between the customer and Molex, translating demand into coordinated execution across engineering, supply chain, manufacturing, and commercial teams.

This onsite role in Lisle, IL, partners with Sales, Program Management, Customer Service, Engineering, and Plant Operations to ensure reliable delivery and transparent communication as Molex scales.

Qualifications

• 5+ years in customer success, technical account management, program management, or related role.
• Bachelor's degree in Business, Engineering, Communications, or a related field.
• Experience in manufacturing, engineering, new product development, or supply chain.

Responsibilities

• Serve as a trusted single point of contact for strategic customers.
• Develop deep understanding of the customer's organization, priorities, and decision processes.
• Align customer expectations with Molex capabilities across functions.
• Coordinate responses across sales, engineering, supply chain, manufacturing, and customer service.
• Ensure information flows effectively across teams supporting the customer.
• Monitor delivery timelines, quality, data accuracy, and inventory indicators for risk.
• Anticipate forecast needs and work with Product Line Management on customer satisfaction.
• Surface risks early and coordinate mitigation plans.
• Translate customer commitments into clear internal actions.
• Coordinate responses to customer requests and technical inquiries.
• Track follow-through across internal teams and escalate when needed.
• Maintain transparency and high-quality engagement with customers.

Skills

Customer success

Cross-functional collaboration

Program management

Technical account management

Analytics

Education

Bachelor's degree in Business, Engineering, Communications, or related field

Tools

SAP

Teamcenter

ERP/PLM systems

Job description

Molex is seeking a Customer Success Manager to be the primary integrator between the customer and Molex, translating demand into coordinated execution across engineering, supply chain, manufacturing, and commercial teams.

This onsite role in Lisle, IL, partners with Sales, Program Management, Customer Service, Engineering, and Plant Operations to ensure reliable delivery and transparent communication as Molex scales.