Aerospace Order & Customer Success Coordinator

Koch Business Solutions, LP; Kansas City (MO); On-site; USD 63,000 - 80,000; Full time

Benefits offered by this job

Medical benefits

Educational assistance

Paid time off

Job summary

Molex - ADS in the United States is seeking a detail-oriented Customer Service & Sales Operations professional to interpret, process, and follow up on customer orders, ensuring ERP entry is accurate before production release.

You will coordinate with sales, engineering, and production, validate pricing and delivery schedules, and proactively manage order issues to meet commitments and maintain high customer satisfaction.

Qualifications

• Two+ years of related experience in sales order entry, customer service, or supply chain coordination.
• Proficient with ERP/order-entry systems and able to audit purchase orders, acknowledgements, and change orders.
• Strong written and verbal communication; able to interact clearly with internal teams and customers.

Responsibilities

• Serve as the primary point of contact for assigned customer orders, ensuring orders are interpreted correctly and entered accurately into the ERP system before release for production.
• Validate pricing, payment terms, delivery schedules, and warranted quality/flowdown codes; accelerate and coordinate with internal stakeholders when clarifications or exceptions are required.
• Proactively manage order health by monitoring open order reports, submitting lead-time requests to schedulers/planners, and initiating change orders or expedite actions to prevent or resolve delivery issues.
• Prepare and issue sales order acknowledgements, quotes, and customer communications with clarity and timeliness to build customer confidence and reduce downstream errors.
• Support account managers with customer escalations, schedule adjustments (pull-ins/push-outs), and coverage during PTO or absence to ensure continuity of service.
• Collaborate with sales, marketing, engineering, and production to provide technical application guidance and to communicate significant customer developments across departments.
• Maintain and update customer accounts and documentation in accordance with accounting and company procedures; assist with reproms and catalog requests as needed.
• Act as backup to the main switchboard or perform additional clerical duties that support the sales and service objectives of the department.

Skills

ERP system

Order entry

Customer service

Communication skills

Excel proficiency

Education

High school diploma or equivalent

Tools

MS Excel

ERP software

Job description

Molex - ADS in the United States is seeking a detail-oriented Customer Service & Sales Operations professional to interpret, process, and follow up on customer orders, ensuring ERP entry is accurate before production release.

You will coordinate with sales, engineering, and production, validate pricing and delivery schedules, and proactively manage order issues to meet commitments and maintain high customer satisfaction.