Key Accounts Customer Success Specialist

Molex

Lisle (IL)

On-site

USD 65,000 - 75,000

Full time

4 days ago

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Benefits offered by this job

life insurance

paid parental leave

relocation assistance

Job summary

Molex in Lisle, IL is seeking a Customer Service Specialist for Key Accounts to support strategic hyperscale and AI-driven programs with EMS partners. You will help ensure smooth order execution and proactive communication across global teams.

The role links customers with sales, supply chain, manufacturing and business units to resolve issues, coordinate NPI activities, monitor demand and drive improvements that enhance reliability and customer satisfaction.

Qualifications

Demonstrated success supporting customer accounts, order management, supply chain, logistics, manufacturing, or related operations.
Proven ability to use Microsoft Office applications, including Excel.
Track record of effectively managing multiple priorities and stakeholder communication.
Experience analyzing information, investigating issues, and coordinating resolution.
High school diploma, GED, or higher education credential.

Responsibilities

Support the order management process, including pre- and post-order activities and escalations.
Monitor demand, forecasting, order activity, and metrics to identify risks and drive resolution.
Manage customer portals and provide timely order status updates.
Coordinate across sales, planning, manufacturing, logistics, and supply chain to meet customer requirements.
Lead coordination for customer escalations and communicate status to stakeholders.
Collaborate with global teams using reporting tools to support decisions.
Understand customer contracts and service expectations to ensure account strategies.
Drive continuous improvements by identifying gaps and implementing solutions.