Education Tech Customer Success Consultant | 20–30% Travel

Cengage Group; Detroit (MI); On-site; USD 67,000 - 87,000; Full time

Job summary

Cengage Group is seeking a Customer Success Consultant to serve as a strategic partner and trusted advisor to our education customers in the United States. You will guide successful adoption of Cengage technology, drive long-term value, and help learners achieve their goals.

Based in the United States, you will build durable relationships, renew accounts, and craft tailored success plans that align with customer objectives.

Qualifications

• Proven ability to quickly learn and master new systems and applications.
• Excellent communication and presentation skills.
• Strong analytical skills with the ability to translate data into actionable insights.
• Ability to explain technical concepts in a clear, business-friendly manner.
• Skilled at managing and prioritizing multiple customer needs simultaneously.

Responsibilities

• Act as the designated point of contact for customers, building strong, enduring relationships throughout customer lifecycle.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely and effective outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Skills

Learning systems

Communication

Analytics

Technical translation

Multitasking

Education

Bachelor’s degree preferred

Job description

Cengage Group is seeking a Customer Success Consultant to serve as a strategic partner and trusted advisor to our education customers in the United States. You will guide successful adoption of Cengage technology, drive long-term value, and help learners achieve their goals.

Based in the United States, you will build durable relationships, renew accounts, and craft tailored success plans that align with customer objectives.