Growth-Focused EdTech Customer Success Consultant

Cengage Group; Indianapolis (IN); Sur place; USD 67 000 - 87 000; Plein temps

Résumé du poste

Cengage Group is seeking a Customer Success Consultant to serve as a strategic partner to customers in Mississippi and Tennessee. Your mission is to ensure customers achieve their desired outcomes through the effective use of Cengage technology, driving adoption and long-term value.

You will drive health checks, provide proactive training, and advocate for customers while collaborating with cross-functional teams. A travel requirement of 20-30% is expected to support engagements and renewals.

Qualifications

• Bachelor’s degree preferred.
• 5+ years of experience in a Sales or Customer Success role.
• Experience in Educational Technology or Higher Education.
• Familiarity with the Higher Education landscape, including Learning Management Systems (LMS).
• Requirement to travel between 20-30% by air and car

Responsabilités

• Act as the primary contact for customers, building strong, enduring relationships.
• Achieve and/or exceed established revenue targets by retaining and renewing Cengage customers.
• Develop and implement tailored success plans that align with customer goals and increase product usage.
• Provide proactive training and guidance aligned with customer objectives, standard methodologies, and usage data.
• Advocate for customers during the resolution of high-severity issues, ensuring timely outcomes.
• Conduct regular health checks to assess value realization and identify opportunities for growth.
• Analyze customer data to uncover risks, renewal challenges, and upsell opportunities.

Connaissances

Learn new systems

Communication skills

Analytical skills

Explain technical concepts

Multitasking

Formation

Bachelor’s degree preferred

Outils

LMS familiarity

Description du poste

Cengage Group is seeking a Customer Success Consultant to serve as a strategic partner to customers in Mississippi and Tennessee. Your mission is to ensure customers achieve their desired outcomes through the effective use of Cengage technology, driving adoption and long-term value.

You will drive health checks, provide proactive training, and advocate for customers while collaborating with cross-functional teams. A travel requirement of 20-30% is expected to support engagements and renewals.