EdTech Customer Success Lead — Growth & Renewals

Cengage Group; Jacksonville (FL); On-site; USD 67,000 - 87,000; Full time

Job summary

Cengage Group is seeking a Customer Success Consultant to partner with customers in Mississippi and Tennessee, ensuring adoption and long-term value of Cengage technology. You will drive renewals, develop success plans, and provide proactive training aligned with client objectives.

Qualified candidates have 5+ years in Sales or Customer Success, a preferred Bachelor's degree, and familiarity with LMS platforms. Expect travel of about 20-30% and a dynamic, education-technology environment.

Qualifications

• Bachelor’s degree preferred.
• 5+ years in Sales or Customer Success.
• Experience in Educational Technology or Higher Education.
• Familiarity with Learning Management Systems (LMS).
• Travel 20-30% by air and car.

Responsibilities

• Act as designated contact for customers, building long-term relationships.
• Achieve or exceed revenue targets by retaining and renewing customers.
• Develop and implement tailored success plans to increase product usage.
• Provide proactive training and guidance aligned with customer goals.
• Advocate for customers during high-severity issue resolution.

Skills

Learning systems

Excellent communication

Analytical skills

Explain technical concepts

Multitask management

Education

Bachelor’s degree

Tools

LMS

Job description

Cengage Group is seeking a Customer Success Consultant to partner with customers in Mississippi and Tennessee, ensuring adoption and long-term value of Cengage technology. You will drive renewals, develop success plans, and provide proactive training aligned with client objectives.

Qualified candidates have 5+ years in Sales or Customer Success, a preferred Bachelor's degree, and familiarity with LMS platforms. Expect travel of about 20-30% and a dynamic, education-technology environment.