Strategic Customer Success Architect

Ready Foods

Denver (CO)

On-site

USD 120,000 - 170,000

Full time

2 days ago

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Job summary

Ready Foods seeks an experienced Strategic Account and Customer Success Leader to build and grow strategic partnerships in a B2B food environment. You will connect customer needs with manufacturing, culinary, quality, supply chain and operations capabilities, driving retention and growth.

You will manage multi-stakeholder relationships, lead business reviews and translate performance insights into actionable plans that improve service levels and profitability, while balancing food safety and

Qualifications

Bachelor's degree in Business, Marketing, Hospitality, Supply Chain or a related field, or equivalent professional experience.
Five to seven years of progressive experience in customer success, strategic account management or another B2B role.
Demonstrated success managing complex, multi-stakeholder customer relationships.
Experience presenting complex information to varied audiences and leading business reviews.

Responsibilities

Build trusted relationships with customer stakeholders across Procurement, Culinary/R&D, Quality, Supply Chain, Operations, Finance, Marketing and executive leadership.
Serve as the primary relationship contact for account performance, service expectations and escalations.
Lead customer check-ins, strategic business reviews and joint success planning.
Translate customer performance data and market trends into clear recommendations and action plans.
Monitor customer satisfaction, retention, service levels and account health.
Identify retention risks and growth opportunities, including potential product or menu innovations.