Strategic Account Success Specialist

Rembrandtfoods; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

Rembrandtfoods is seeking a Customer Service professional to coordinate service activities for strategic accounts and ensure on-time delivery. You will manage order statuses, price verifications, CRM entries, and cross-functional communications to exceed customer expectations.

The role emphasizes building lasting customer relationships, educating clients about product features, and analyzing satisfaction trends to drive improvements across sales and operations.

Qualifications

• Creative thinking for solutions to problems.
• Ability to read, understand and effectively communicate information through writing and speaking so others will understand.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Attention to detail.
• Public relation skills.
• Able to work effectively across all levels of organization and functions.
• Multi-tasking and organizational skills.
• Independent Self-Starter
• Ability to work in a team environment
• Ability to work in a fast-paced environment with prioritization skills and can make good decisions in times of urgency
• Computer Skills: Word, Excel, Outlook, PowerPoint, Access, Internet
• Mathematical Skills: General Arithmetic/Basic algebra/Percentages/Fractions
• Advanced English: fluent in speaking, writing, and reading
• Experience in computer-based accounting systems

Responsibilities

• Coordinates all customer service activities of a select account base made up of high-profile strategic customers.
• Coordinates status on orders from related plant departments to ensure customer delivery commitments are met.
• Determines customer requirements and expectations to recommend specific products and solutions.
• Verifies and presents prices based on contracted agreements.
• Manages CRM process for select accounts and designated salespersons including pricing requests, sample requests and complaint entry.
• Cultivates positive and enduring relationships with customers.
• Educates customers about terminology, features, and benefits of products to improve sales and customer satisfaction.
• Identifies trends in customer satisfaction, gaining a solid understanding of customer needs and preferences.
• Keeps accurate records of discussions and correspondence with customers.
• Maintains customer data base and contact information.
• Project management: communicates all project work relative to top tier accounts to internal teams from start to ship of first order.
• Completes required reports such as sales and forecasting reports.
• Creates and maintains cross-functional teams to meet customer and internal expectations.
• Understands the market value of and competitive factors of egg products.
• Participates in training sessions, meetings, skill building, and professional development classes.
• Supports and provides back up for the Customer Service Manager and Customer Service Representatives as needed.

Skills

Creative thinking

Effective communication

Problem solving

Attention to detail

Public relations

Cross-functional collaboration

Multi-tasking

Independent self-starter

Team collaboration

Decision making

Prioritization

English proficiency

Tools

Word

Excel

Outlook

PowerPoint

Access

Internet

Job description

Rembrandtfoods is seeking a Customer Service professional to coordinate service activities for strategic accounts and ensure on-time delivery. You will manage order statuses, price verifications, CRM entries, and cross-functional communications to exceed customer expectations.

The role emphasizes building lasting customer relationships, educating clients about product features, and analyzing satisfaction trends to drive improvements across sales and operations.