Customer Success Leader

Ready Foods; Denver (CO); On-site; USD 120,000 - 170,000; Full time

Job summary

Ready Foods seeks an experienced Strategic Account and Customer Success Leader to build and grow strategic partnerships in a B2B food environment. You will connect customer needs with manufacturing, culinary, quality, supply chain and operations capabilities, driving retention and growth.

You will manage multi-stakeholder relationships, lead business reviews and translate performance insights into actionable plans that improve service levels and profitability, while balancing food safety and

Qualifications

• Bachelor's degree in Business, Marketing, Hospitality, Supply Chain or a related field, or equivalent professional experience.
• Five to seven years of progressive experience in customer success, strategic account management or another B2B role.
• Demonstrated success managing complex, multi-stakeholder customer relationships.
• Experience presenting complex information to varied audiences and leading business reviews.

Responsibilities

• Build trusted relationships with customer stakeholders across Procurement, Culinary/R&D, Quality, Supply Chain, Operations, Finance, Marketing and executive leadership.
• Serve as the primary relationship contact for account performance, service expectations and escalations.
• Lead customer check-ins, strategic business reviews and joint success planning.
• Translate customer performance data and market trends into clear recommendations and action plans.
• Monitor customer satisfaction, retention, service levels and account health.
• Identify retention risks and growth opportunities, including potential product or menu innovations.

Skills

Relationship management

Strategic account management

Cross-functional collaboration

Commercial acumen

Education

Bachelor's degree in Business or related field

Tools

HubSpot CRM

Power BI

Job description

Strategic Account and Customer Success Leader

Ready Foods is looking for an experienced B2B customer relationship leader to build, retain and grow strategic customer partnerships. This highly collaborative role connects customer needs with our manufacturing, culinary, quality, supply chain and operational capabilities. The ideal candidate brings strong commercial judgment, relationship-building skills and experience managing complex customer accounts in foodservice, food manufacturing, CPG or a similar B2B environment.

About Ready Foods

Ready Foods is a Denver-based, family-owned food manufacturer on a transformation journey. While rooted in more than five decades of manufacturing excellence, we are building the next generation of food manufacturing by combining Lean principles, Industry 4.0 technologies, digital transformation and systems thinking.

Across our 4 Denver facilities, we are creating a connected enterprise that leverages data, automation, continuous improvement and employee expertise to drive better decisions and better outcomes. Our culture is built on respect for people, operational excellence, learning, collaboration and a relentless pursuit of improvement. We are looking for individuals who want to help shape the future of manufacturing while making a meaningful impact on our customers, employees and community.

Responsibilities Include

• Build trusted relationships with customer stakeholders across Procurement, Culinary/R&D, Quality, Supply Chain, Operations, Finance, Marketing and executive leadership
• Serve as the primary relationship contact for account performance, service expectations, business insights and escalations
• Lead customer check-ins, strategic business reviews and joint success planning
• Translate customer performance data, market intelligence and operational trends into clear recommendations and action plans
• Monitor customer satisfaction, retention, service levels, complaint resolution, forecast accuracy and account health
• Identify retention risks, growth opportunities and potential product or menu innovations
• Coordinate customer initiatives across Innovation/R&D, Supply Chain, FSQA, Commercialization, Finance, Operations and Customer Care
• Manage multiple priorities, including quality-claim follow-up, promotions, limited-time offers, commercialization activities and process improvements
• Represent the voice of the customer while balancing food safety, capacity, cost, feasibility and organizational priorities
• Maintain accurate customer information, commitments, account plans and follow-up activities in CRM and other approved systems
• Use customer feedback and recurring service issues to improve products, processes, communication and the overall customer experience

Requirements Include

• Bachelor’s degree in Business, Marketing, Hospitality, Supply Chain or a related field, or equivalent professional experience
• Five to seven years of progressive experience in customer success, strategic account management, client relationship management or another customer-facing B2B role
• Demonstrated success managing complex, multi-stakeholder customer relationships
• Strong business acumen, strategic thinking and consultative relationship skills
• Experience leading customer business reviews and presenting complex information to varied audiences
• Effective negotiation, conflict-resolution and expectation-management skills
• Ability to influence outcomes and lead cross-functional initiatives without direct authority
• Strong analytical, organizational and problem-solving capabilities
• Ability to manage competing priorities, urgent requests and ambiguity in a fast-paced environment
• Experience with CRM platforms such as HubSpot, reporting tools such as Power BI and digital collaboration workflows

Preferred Experience

• Foodservice, food and beverage manufacturing, contract manufacturing, CPG or another complex B2B supply-chain environment
• National restaurant chains, multi-unit foodservice operators or strategic enterprise accounts
• Food safety and quality requirements, demand planning, manufacturing operations or product commercialization
• Customer performance measures such as OTIF, forecast accuracy, service levels, complaint resolution and customer profitability
• Joint business planning, customer innovation or commercial-growth initiatives

The Leader We’re Looking For

You are curious, proactive and accountable. You listen carefully, ask thoughtful questions and build trust through transparent communication and reliable follow-through. You can manage sensitive conversations, constructively challenge assumptions and remain calm when priorities or customer needs change.

You understand that exceptional customer success requires both strong relationships and disciplined execution. You take ownership of the customer outcome, bring the right people together and ensure commitments are completed and lessons are carried forward.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.