Strategic Customer Service & Sales Specialist II

Genuine Parts Company; Chicago (IL); On-site; USD 32,000 - 40,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative II in Chicago to accurately determine and meet customer expectations. You will respond to inquiries, provide quotes, enter orders, and help maintain inventory levels.

Under supervision, you may negotiate pricing, adjust non-contract pricing within policy, and build relationships to drive repeat business. This role supports timely shipments and accurate order processing, with pay in the range of $23.28 to $29.11 per hour.

Qualifications

• High school diploma or GED with 3–5 years related experience.
• Ability to handle multiple inquiries and tasks.
• Strong negotiation and product knowledge.

Responsibilities

• Responds to customer inquiries and provides quotes.
• Handles order entry and places customer orders by various methods.
• May handle more challenging inquiries with experience.
• Influences gross profit by negotiating sale and purchase prices within limits.
• Adjusts non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and process improvements.
• Determines shipping method and sources products.
• May pull inventory and prepare orders for shipment.

Skills

Reliability

Organization

Attention to detail

Communication skills

Time management

Computer skills

Negotiation skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative II in Chicago to accurately determine and meet customer expectations. You will respond to inquiries, provide quotes, enter orders, and help maintain inventory levels.

Under supervision, you may negotiate pricing, adjust non-contract pricing within policy, and build relationships to drive repeat business. This role supports timely shipments and accurate order processing, with pay in the range of $23.28 to $29.11 per hour.