Senior Customer Service & Order Specialist II

Genuine Parts; Escanaba (MI); Vor Ort; USD 38.000 - 44.000; Vollzeit

Zusammenfassung

Motion Industries, under general supervision, seeks a Customer Service Representative II to accurately determine and meet customer expectations. The role supports guidance to peers and may assist specific customers.

Responsibilities include responding to product inquiries, providing quotes, processing orders, negotiating pricing, and maintaining inventories to ensure timely shipments. No supervisory duties are required, and the company emphasizes a strong benefits package.

Qualifikationen

• Typically requires a high school diploma or GED and three (3) to five (5) years of related experience or an equivalent combination.

Aufgaben

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences gross profit through negotiating the sale price and purchase price within parameters.
• May adjust non-contract customer pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.
• Maintains appropriate inventory levels by ordering items as needed.
• May place orders up to $5,000 per line and $10,000 per PO without approval.
• Expedites backorders and prepares orders for shipment.
• Sources products from branch, DC, or supplier inventory.
• Determines cost-effective shipping methods for orders.
• May handle customer returns.

Kenntnisse

Reliability

Organization

Attention to detail

Communication

Multi-tasking

Computer skills

Negotiation

Product knowledge

Ausbildung

High school diploma or GED

Jobbeschreibung

Motion Industries, under general supervision, seeks a Customer Service Representative II to accurately determine and meet customer expectations. The role supports guidance to peers and may assist specific customers.

Responsibilities include responding to product inquiries, providing quotes, processing orders, negotiating pricing, and maintaining inventories to ensure timely shipments. No supervisory duties are required, and the company emphasizes a strong benefits package.