Customer Experience Specialist II

Motion Industries; Chicago (IL); On-site; USD 32,000 - 40,000; Full time

Job summary

Motion Industries in Chicago, IL is seeking a Customer Service Representative II to handle inquiries, provide quotes, and enter orders, while contributing to gross profit through pricing decisions.

You will build relationships with customers, support specific accounts, and assist less experienced representatives, ensuring accurate order processing and on-time shipping.

This role requires reliability, excellent communication, time management, and basic product knowledge to deliver superior service.

Qualifications

• Requires a high school diploma or GED with 3–5 years related experience.
• Excellent communication skills (written, verbal, listening).
• Ability to multi-task and manage time effectively.

Responsibilities

• Responds to customer inquiries, provides quotes, and enters orders.
• Places orders via phone, fax, email, or counter (walk-in).
• Negotiates price within parameters to influence gross profit.
• May adjust non-contract pricing to meet customer demands while maximizing MI profit.
• Builds customer relationships to drive repeat business and process improvements.
• Maintains appropriate inventory levels and sources products.
• May place orders up to $5,000 per line and $10,000 per purchase order without approval.
• Expedites backorders and prepares orders for shipment.
• Determines cost-effective shipping methods for customer orders.
• May handle customer returns and support specific customers.
• Assists less experienced reps with addressing customer needs.

Skills

Reliability

Communication

Multi-tasking

Computer skills

Negotiation

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Chicago, IL is seeking a Customer Service Representative II to handle inquiries, provide quotes, and enter orders, while contributing to gross profit through pricing decisions.

You will build relationships with customers, support specific accounts, and assist less experienced representatives, ensuring accurate order processing and on-time shipping.

This role requires reliability, excellent communication, time management, and basic product knowledge to deliver superior service.