Experienced Customer Service & Parts Advisor

Genuine Parts; Chicago (IL); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick leave

Job summary

Motion Industries is seeking a Customer Service Representative II in Chicago to ensure customer expectations are accurately determined and fully met. You will respond to product inquiries, provide quotes, and enter orders while supporting seasoned team members.

The role involves handling orders by phone, fax, email, or in person, negotiating prices, and maintaining inventory readiness. This position requires strong communication, multitasking, and attention to detail.

Qualifications

• Reliability, organization and attention to detail are required.
• Excellent written and verbal communication skills.
• Ability to multi-task and manage time effectively.
• Strong computer skills.

Responsibilities

• Responds to customer inquiries about products, provides quotes and handles order entry.
• Places customer orders via telephone, fax, email, or walk‑in (counter sales).
• Negotiates price within set parameters to influence gross profit.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and improve processes.
• Ensures inventory levels are maintained and orders are placed for stock.

Skills

Reliability

Communication

Multi-tasking

Computer Skills

Negotiation

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a Customer Service Representative II in Chicago to ensure customer expectations are accurately determined and fully met. You will respond to product inquiries, provide quotes, and enter orders while supporting seasoned team members.

The role involves handling orders by phone, fax, email, or in person, negotiating prices, and maintaining inventory readiness. This position requires strong communication, multitasking, and attention to detail.