Senior Customer Service & Order Fulfillment Specialist

Genuine Parts Company; West Chicago (IL); On-site; USD 32,000 - 40,000; Full time

Job summary

Motion Industries in West Chicago, IL is seeking a Customer Service Representative II to accurately determine and meet customer expectations. You will respond to inquiries, provide quotes, and process orders by phone, fax, email, or walk-in.

The role requires a high school diploma or GED with 3–5 years of related experience, strong communication, and solid negotiation and organizational skills. Local driving and a stable, customer-focused approach are valued.

Qualifications

• High school diploma or GED with 3–5 years of related experience or an equivalent combination.
• Excellent communication skills including verbal, written, and listening.
• Reliability, organization, and attention to detail are required.

Responsibilities

• Responds to customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, or walk-in (counter sales).
• Influences Motion Industries' gross profit by negotiating sale and purchase prices within parameters.
• Builds customer relationships to drive repeat business and drive process improvements.
• Expedites backorders and sources products to maintain appropriate inventory levels.

Skills

Customer service

Negotiation

Communication

Time management

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Motion Industries in West Chicago, IL is seeking a Customer Service Representative II to accurately determine and meet customer expectations. You will respond to inquiries, provide quotes, and process orders by phone, fax, email, or walk-in.

The role requires a high school diploma or GED with 3–5 years of related experience, strong communication, and solid negotiation and organizational skills. Local driving and a stable, customer-focused approach are valued.