Senior Customer Service Specialist

Motion; Chicago (IL); Presencial; USD 32.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare coverage

401(k)

Tuition reimbursement

Vacation pay

Sick pay

Holiday pay

Descripción de la vacante

Motion Industries is seeking a Customer Service Representative II to accurately determine and meet customer expectations. You will respond to inquiries, provide quotes, and handle order entry, with guidance to less experienced colleagues as needed.

You will negotiate pricing within policy to influence gross profit, place and track orders, manage inventory, and coordinate shipping while building strong customer relationships to drive repeat business.

Formación

• High school diploma or GED required; 3–5 years related experience.
• Strong communication and negotiation skills.
• Detail-oriented with reliable organizational abilities.
• Strong computer skills and basic product knowledge.
• Ability to multi-task and manage time effectively.

Responsabilidades

• Responds to customer inquiries, provides quotes, and handles order entry.
• Places orders via phone, fax, email, or in person.
• Influences gross profit by negotiating pricing within policy.
• Adjusts non-contract pricing to meet customer demands while protecting profit.
• Builds relationships to drive repeat business and process improvements.
• Sourcing products from inventory or suppliers to meet demand.
• Determines cost-effective shipping methods.
• May handle returns and support specific customers.
• Assists less experienced reps; performs other duties as assigned.

Conocimientos

Reliability

Communication

Time management

Computer skills

Negotiation

Product knowledge

Educación

High school diploma or GED

Descripción del empleo

Motion Industries is seeking a Customer Service Representative II to accurately determine and meet customer expectations. You will respond to inquiries, provide quotes, and handle order entry, with guidance to less experienced colleagues as needed.

You will negotiate pricing within policy to influence gross profit, place and track orders, manage inventory, and coordinate shipping while building strong customer relationships to drive repeat business.