Customer Service & Orders Specialist II

Genuine Parts; Eau Claire (WI); On-site; USD 34,000 - 42,000; Full time

Job summary

Motion Industries is seeking a motivated Customer Service Representative to accurately fulfill customer orders and handle incoming calls. You will respond to product inquiries, provide quotes, and enter orders while maintaining strong customer relationships.

The role emphasizes price negotiation, efficient order processing, and collaboration with Account Representatives to ensure customer satisfaction and timely shipments.

Qualifications

• Reliability, organization, and attention to detail required.
• Strong communication skills including written, verbal, and listening.
• Ability to multi-task and time management skills required.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk in (counter sales).
• Influences Motion Industries' gross profit through negotiating the sale price and purchase price within parameters.
• Builds customer relationships to drive repeat business and drive process improvements.
• Determines the most cost effective shipping method for customer orders.

Skills

Reliability

Communication

Multi-tasking

Time management

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries is seeking a motivated Customer Service Representative to accurately fulfill customer orders and handle incoming calls. You will respond to product inquiries, provide quotes, and enter orders while maintaining strong customer relationships.

The role emphasizes price negotiation, efficient order processing, and collaboration with Account Representatives to ensure customer satisfaction and timely shipments.