Customer Service Manager: Lead Team, Elevate Experience

Applied Fluid Power; Midland (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

Applied Industrial Technologies is seeking a Customer Service Manager to lead the daily activities of the Customer Service Team in Midland, TX. You will optimize workflows, coach staff, and ensure timely, accurate responses to customers while maintaining professional standards.

The role requires at least three years of related experience, a Bachelor's degree, and strong leadership and communication skills. Collaboration with Sales, Operations, and Accounting is essential.

Qualifications

• Three years related experience minimum.

Responsibilities

• Aids Regional Manager on achieving annual revenue, profit, and staffing plans.
• Hire and maintain a productive staff.
• Supervise, mentor, and develop a team of Customer Service Representatives and other positions as directed by Regional Manager.
• Provide regular performance feedback and implement improvement plans when necessary.
• Manage scheduling, workload distribution, and daily staffing needs to ensure adequate coverage.
• Foster a positive, collaborative, and customer-focused team culture.
• Communicate customer trends to leadership to support business improvements.

Skills

Fluid Power knowledge

Leadership

Integrity

English communication

Problem solving

Excel

ERP systems

Education

Bachelor’s Degree

Job description

Applied Industrial Technologies is seeking a Customer Service Manager to lead the daily activities of the Customer Service Team in Midland, TX. You will optimize workflows, coach staff, and ensure timely, accurate responses to customers while maintaining professional standards.

The role requires at least three years of related experience, a Bachelor's degree, and strong leadership and communication skills. Collaboration with Sales, Operations, and Accounting is essential.